FAQ

We accept returns for refund to your original form of payment when postmarked within 14 calendar days from the date you receive your order.**

We accept returns for an online credit for non-final sale items when postmarked within 30 calendar days from the date you place your order.**

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact us

Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of an online credit.

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.

Jewelry, sunglasses, hats, and swimwear are returnable in new condition. Jewelry, sunglasses and hats are not returnable if they are in the sale section.

Gift Cards, cosmetics, bodysuits, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Please refer to the Return Policy to ensure that your return meets the criteria stated.

Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.

CLICK HERE to request your return! (You can print out a pre-paid return label here, too!) Just select the products you are returning and tell us a little bit about why you're returning them and how you would like to send them back.

If you choose to use the pre-paid UPS return label, please take it to your nearest UPS store for delivery. We will have a record of the tracking number.The $6.00 for the return label will be deducted from your refund or store credit. Our pre-paid return labels are only for use in the United States.

If you choose Self Return, you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed.

Return shipping costs are not reimbursed by Lux and Love. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at sales@luxandlove.com so that they can help you with a return label.

RETURN PACKAGING

You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).

Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.

If you choose Self Return, you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed.

Return shipping costs are not reimbursed by Lux and Love. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at sales@luxandlove.com so that they can help you with a return label.

You will be notified via the email address associated with your order within 24 business hours of your return's arrival at our Online Division. It can take up to 7-10 business days to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account.